By KEN STEPHENS
Investing in a series of unique technological applications, Sweet Inn, an upstart Israeli apartment-hotel company, is using ‘TravelTech’ to offer its discerning clientele an innovative and hassle-free vacation experience, unlike any other seen in the hospitality industry.
Impeccably designed Sweet Inn top-notch apartments can be found in Jerusalem, Tel Aviv and another 9 major cities across the globe. Their recently launched mobile app allows users to book a Sweet Inn apartment directly and explore the cities in depth using the app’s “personal concierge”. The app has been specifically designed to make the user experience for guests even smoother -- from booking to check-out, the new app (both for ios and Android phones) providing today’s busy travelers with an easier, more hassle-free journey. Guests can also personalize their experience by ordering extra Sweet Inn services, including airport transfer, grocery and breakfast delivery, a personal chef, romantic surprises, housekeeping, wifi hotspots and more.
“The hospitality industry is in the midst of many changes. We are focusing on simplifying and enhancing a person’s or family’s vacation experience by understanding the human realities and using technology to eliminate the time consuming fuss and bureaucracy,” said Rachel Benhanoch, the VP product a Sweet Inn. “When tourists come to Tel Aviv and Jerusalem from the airport, they are quite tired from their flight. The last thing they want it to start searching for a way to get to their apartment or. Once they got there, to stand in line with other people, waiting for an attendant to allocate their room while their tired family is standing behind with their luggage. With the Sweet Inn app they can transition from the Airport to their apartment with a private driver that awaits them, and have a personal guest-relations attendant wait for them at the apartment door to welcome them. They can also send a request from the app before they arrive to put some food in the refrigerator, or buy milk for the baby. The Sweet Inn team is available 24/7 to recommend a great bistro after they get settled in, all at the reach of their fingertips.”
Ms. Benhanoch also revealed that Sweet Inn is in the midst of transforming their apartments into “smart homes” starting with the installation of Nuki’s Smart Locks in all of their apartments to provide guests with a seamless experience, booking-to-checkout.
Allowing guests to self-check-in and check-out via the Sweet Inn mobile app, by utilizing the Nuki Smart Lock, is part of a wider effort by the company to allow global leisure and business travelers complete control over their trips, all through their smartphone.
“Technological advances are the wave of the future for travel because they provide guests with easy to use features and independence that enhances their overall experience, which makes their trips even more seamless,” said Paul Besnainou, Sweet Inn’s CEO. “Today’s travelers want to experience the cities they visit like locals without foregoing the benefits of hotel services. Our new app gives them more control over their own trip management without sacrificing essential human interaction and knowledge. The new app is also a way for both leisure and business travelers to access everything they need quickly and easily. We are thrilled about this exciting step in our goal to provide more control, transparency and independence to today’s busy business and global travelers.”
Book your stay at one of Israel’s Sweet Inn apartments at www.sweetinn.com using the code SWEETISRAEL to receive a 10% discount on all their apartments in Israel.